Frequently Asked Questions at CPT

What should I wear to my first appointment?

It is best to wear comfortably fitted clothing/ gym attire. This way you will be able to stretch and move about with ease. Please wear shoes or sneakers.

What do I need to bring to my first appointment?

Please bring your insurance card(s) along with you and your doctor's referral for PT. If possible, we ask that you complete the New Patient Forms ahead of time and give them to us prior to your first appointment.

How long will my appointments be?

Your first appointment will be 45 minutes to one hour. This will give your therapist enough time to go over your history with you, and conduct an in-depth evaluation. Thereafter, appointments are typically 30-45 minutes.

How many weeks will I need physical therapy?

This will be determined during your course of treatment, depending on how serious your injury is, how long you have had the injury, and how well you are responding to physical therapy. Keeping up with the at-home exercises that your therapist gives you will increase the probability of a faster recovery.

What is my responsibility during physical therapy?

Will my insurance cover physical therapy?

Each insurance company's plan is different. Once we have your insurance information we will call your insurance company to verify your benefits and we will let you know as soon as possible. We are happy to provide this service for you, however, it is your responsibility to know what your insurance benefits are. You are able to find your benefits by calling the customer service number on the back of your insurance card.

If you have a high deductible plan, you should check to see how much of your deductible has been met. Payment of therapy services rendered at Capital PT will be your responsibility if insurance denies claims because your deductible has not been met.

Will I have a copay?

Your insurance company also determines if you have a copay and how much it is. We will find out for you when we call the insurance company to verify your benefits.

What if I hurt worse between my appointments?

Please contact us if you have any strange or increased pains between appointments.

What if I don't have insurance?

We can still treat you as a self-pay patient. Our self-pay rates are available upon request.

Where do I park?

Designated parking is available on site, to the left of the building upon facing it. Posted signs to the left of the garage indicate where to park. Handicapped parking is also available. In addition, overflow parking is available on Centre Street, free of charge.